FAQ

Ordering

How do I place an order?
Browse our store, add the items you love to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order?
Cancellation requests can be made within 4 hours of purchase by emailing support@marevello.com. Address corrections must be submitted within 24 hours. Please see our Shipping Policy for full details.

Shipping & Delivery

Which countries do you ship to?
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

How long does delivery take?
Orders are processed within 2–5 business days, followed by shipping time. You'll receive a tracking number by email once your order ships.

How much does shipping cost?
Shipping costs are shown at checkout before you pay.

Payments

What payment methods do you accept?
We accept major credit and debit cards. All prices are listed in US Dollars (USD).

Returns & Refunds

What is your return policy?
Return requests must be submitted within 10 days of your order's arrival. Please see our Refund Policy for eligibility and instructions.

How long do refunds take?
Once approved, refunds are issued within 5–7 business days to your original payment method.

Still Have Questions?

Email us at support@marevello.com and our team will be happy to help.